Return and Refund Policy
Return, Exchange & Refund Policy
If your newly purchased item doesn't fit you or you didn't received the love feedback you hoped for, we give you the choice of return. For that reason, we tried to make the process the easiest way possible for you. The steps are simple and clear:
1. Just fill in the return form you received with your new order and give us the info needed. Please, pay attention to the form description as you need to be super descriptive for either choice.
In case you missed the return form you may download it from the links below:
Return Form (Greek Version)
Return Form (English Version)
As for your return, we offer you plenty of decisions for each occasion.
More specifically your choices are:
- 100% store credit via Gift Card. You may apply your personal gift card code on your next order from our e-shop and the amount will be automatically deducted.
- Full amount refund. You may apply for a full refund of the money spent for your purchase.
In case you used a payment gateway (PayPal, Debit/Credit Card, Klarna etc.) the amount will be automatically refunded through the method you used.
If it was Cash On Delivery method you'll receive the amount via bank transfer which takes approximately 3-6 days to complete (Your IBAN is needed in that case). - Exchange with another design. Just choose any other available design from our collections and proceed to the exchange. In order to make sure the product you need is still available we suggest you contact us so to reserve the new item for you.
For that case just email us at sales@karavanclothing.com or give us a call at +30 2103228906.
2. Then pack it up by using the original received package (be eco hearted about it!) and return it in a 14-day space from your purchase date.
You are free to use any postal service you prefer (shipping fees are covered by you) or use one of our recommended methods below for easier shipping.
Offer for Greek Customers - Send the parcel via Geniki Taxydromiki or ACS with recipient charge. A fixed amount of 3,00€ will then be deducted from your refund or added as cash on delivery on your exchange parcel.
Offer for EU & International Customers - Use one of the pre-paid labels founded in your received parcel, or ask for us to schedule the pick up at sales@karavanclothing.com. The delivery cost is fixed at 12.00€ and will be deducted from your refund amount.
3. As soon as we receive it we'll proceed to the fulfilment of your request. Once it's completed we’ll send you a confirmation mail to inform you about the process. Don’t forget to check your junk mail from time to time, as sometimes our emails have the tendency to land in there.
Important Note: Please ensure that all the original tags are attached on the item and the item is clean, including your original order receipt or packing slip.
BLACK FRIDAY POLICY UPDATE 25/11
For the black Friday Sale the return options are: Full Refund or Store Credit.
No size or item exchanges will be accepted.
Note that the order's shipping charge cannot be refunded.
return & refund department e-mail: sales@karavanclothing.com
Our address is:
Karavan Clothing
Vlachava 7
10551
Athens
Greece
+30 2103228906
EXCEPTION NOTE:
Some special Sales or Clearance offers may be labeled as non-refundable.
In that case you may not proceed on the above return instructions and be aware of your order's conditions when proceeding. We suggest to consult our Size Chart so to be guided enough on the best choice for you.
Have fun & never stop exploring.
Some special Sales or Clearance offers may be labeled as non-refundable.
In that case you may not proceed on the above return instructions and be aware of your order's conditions when proceeding. We suggest to consult our Size Chart so to be guided enough on the best choice for you.
Have fun & never stop exploring.